Privacy Policy
Effective Date: July 29, 2026
1. Our Commitment to Your Privacy
At PA Property Patrol, LLC and its authorized partners and territory operators, we respect your privacy and are committed to safeguarding the personal and property information you share with us. This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit our website, complete our lead intake or waitlist forms, request property stewardship services, or apply for territory operator positions across Pennsylvania and prospective expansion territories.
2. Information We Collect
We collect information directly from you when you interact with our website or communicate with our stewards. This includes:
- Contact Information: Full name, email address, phone number, and preferred communication methods.
- Property Details: Physical address or county/township, zip code, estimated square footage, structure age, acreage, property occupancy status (e.g., vacant, second home, short-term rental, estate in probate), and specific stewardship services desired.
- Waitlist & Territory Requests: County and region inquiries for areas where service is not yet active, helping us measure regional expansion demand.
- Steward & Territory Owner Applications: Professional background, experience, location, and operational qualifications submitted via our territory interest forms.
- Technical & Usage Data: Internet Protocol (IP) address, browser type, device details, and website activity collected via essential web cookies and standard site performance tools.
3. How We Use Your Information
PA Property Patrol, LLC uses your data solely for legitimate business and operational purposes, including:
- Service Delivery & Quoting: Reviewing property characteristics to calculate custom Field Rate + Travel quotes, schedule site visits, perform baseline assessments (Property Physicals), and deliver diagnostic reports.
- Territory Expansion Planning: Analyzing waitlist request density across Pennsylvania counties and future expansion states to prioritize new territory activation.
- Client & Account Communications: Sending service confirmations, property check documentation, billing statements, emergency alerts, and administrative notifications.
- Territory Partner Evaluation: Processing and evaluating steward and territory owner applications.
4. Data Storage & Infrastructure (Supabase)
Your data is stored securely using Supabase, a secure cloud database infrastructure located in the United States. We implement industry-standard technical and organizational safeguards to protect your personal and property information, including:
- Encrypted data transmission over HTTPS using Transport Layer Security (TLS/SSL).
- AES-256 encryption for data at rest within database storage.
- Strict role-based access control (RBAC) and row-level security policy enforcement to prevent unauthorized data access.
5. Data Sharing & Disclosure
We strictly limit who has access to your personal and property data. We do not sell, rent, trade, or monetize your information under any circumstances. We share data only in the following limited scenarios:
- Authorized Partners & Territory Operators: Information is made available to assigned local Property Stewards and authorized territory operators servicing your specific geographic area.
- Vetted Coordinated Contractors: When you request or authorize maintenance or emergency repair coordination, relevant property details and contact information are shared with local third-party contractors to complete the requested work.
- Legal & Compliance Requirements: We may disclose information if required to do so by applicable law, court order, subpoena, law enforcement request, or to comply with local municipality ordinances (such as short-term rental local contact disclosures).
6. Cookies & Web Analytics
Our website utilizes essential session cookies and standard analytics scripts to ensure site functionality, protect security, and understand overall website navigation patterns. These cookies do not track your activity across non-affiliated websites, and we do not participate in cross-site behavioral advertising networks.
7. Your Data Rights & Control
Depending on your location and subject to applicable laws, you have the right to:
- Access & Inspect: Request a copy of the personal and property data held about you by PA Property Patrol, LLC.
- Correction: Request corrections to inaccurate or incomplete information.
- Deletion ("Right to be Forgotten"): Request that we delete your stored lead or account information, subject to statutory retention requirements for active service contracts, billing, or legal audits.
- Opt-Out: Unsubscribe from non-essential promotional or territory expansion updates at any time.
8. Children's Privacy
Our services and website are strictly intended for property owners, stewards, and adults aged 18 and older. We do not knowingly collect or solicit personal information from individuals under the age of 18.
9. Policy Updates
PA Property Patrol, LLC may update this Privacy Policy periodically to reflect changes in our operational procedures, territory network, or regulatory standards. Updates will be posted on this page with a revised effective date.
Privacy Inquiries & Contact
If you have questions regarding this Privacy Policy or wish to exercise your data access or deletion rights, please contact PA Property Patrol, LLC and its authorized partners and territory operators through our official contact page.